Important Information for East Palo Alto Families
The Primary School has closed, and staff will not be available to support with student or family requests. Please review the information below to find the appropriate resource for your needs. Thank you for being part of our school community!
Student Records and Cumulative Files
Your student’s records will be available online until June 30th, 2027. You can access them through the secure link sent to your email. If you are having trouble accessing your student’s records, please verify that the email you are using is the one you signed up with initially.
If you are having trouble accessing your records electronically, Records and Cumulative Files have also been transferred to the school your student enrolled in after leaving TPS. You may request a copy directly from that school.
Special Education Records
Special Education records have also been transferred to your child’s current school, and you can ask them for a copy of those records. For ease, we have put together a list of Special Education contacts (as of Summer 2026) at local schools and districts here.
Health and Mental Health Records
TPS has not retained or transferred any school health records. Please contact your child’s medical home or other health care provider for access to their medical records or information about their medical history.
If your child received a risk assessment at The Primary School and/or mental health services from Natalie Carney, MSW, ASW, or Jordan Miller, MSW, LCSW, and you need to access those records, please email the address below:
If your child received mental health services from a different provider, please contact Seneca Family of Agencies or Children's Health Council (CHC) directly to request their records.
529 Education Savings Accounts
For support with your child’s 529 savings account that you set up during the 2025-26 school year, please contact ScholarShare. For more details, please review the Quick Reference Guide you received from your Parent Coach:
Additional Resources
The TPS team has put together a list of local community organizations in East Palo Alto and Menlo Park who may be able to support with health, food, housing, legal, employment, and financial needs. You can find that document here.
Children’s Health Council will be continuing to support the East Palo Alto and Menlo Park communities, and will be using some of TPS’s Parent Wellness Coaching model. You can learn more about their offerings here.
If you need support finding additional resources, please dial 211 (or visit their website here).
One Degree also has a database of local resources and contact information.